Sage Intacct User Cannot Reset Their Password (for admins)
If a user forgets their password, an administrator can initiate a password reset. Subsequently, the user will receive an email containing a temporary password and a link to a page where they can establish a new password.
To reset a user's password, follow these steps:
- Navigate to the "Company" tab, then select "Admin," and further click on "Users, roles, and groups" followed by "Users."
- Locate the user in question and choose "Edit."
- Ensure that the user's email address is current.
- Select "Reset password."
- In the "Verify your identity" window, enter your admin user password.
- Click "Done" and save your changes to the user's record.
If a user is still locked out even after their password has been reset, it may be necessary to unlock their account by changing their status to "Active." For companies utilizing 2-step verification, users will be prompted to enter a verification code the next time they log in following a password reset.
The process for resetting a Web Services user's password is identical and can be carried out within the "Company" tab, under "Admin," then "Users, roles, and groups," and finally the "Web Services users" page.
If you have attempted to reset a user's password, but they have not received the password reset email, consider the following solutions:
- Confirm the accuracy of the user's email address. If it is outdated, update the user's record with the correct email address.
- Advise the user to check their junk and spam folders for the password reset email.
- If none of these remedies prove successful, please respond to your Bangert Helpdesk ticket or initiate a new ticket at https://help.bangertinc.com
For additional information, refer to: https://www.intacct.com/ia/docs/en_ZA/help_action/Administration/Passwords/reset-password-admin.htm.
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