How to Fix MyAssistant Not Sending Emails

Overview

This article provides solutions to the most common issues that prevent MyAssistant from sending emails.

Issue 1: Services Not Running on the Server

Symptoms: MyAssistant stops sending emails after Windows updates or server restarts.

Solution:

1. Stop and Restart My Assistant Services:

1. Open the services management console on your server.
2. Locate and restart the following services:
   
1. ISD AdminSenderService
   
2. ISDAdminTaskService

Issue 2: Password Changed on Email Account

Symptoms: Emails not sent after changing the email account password.

Solution:

1. Update Password in My Assistant:

1. For My Assistant version 22 or greater:
   
1. Update the password directly from the My Assistant designer user interface.
   
2. Alternatively, use the My Assistant Configuration on the server.
   

Issue 3: Two-Factor Authentication Enabled

Symptoms: Email sending issues after enabling two-factor authentication.

Solution:

1. Create and Use an Application Password:

1. Visit the Microsoft support page for creating application passwords here.
   
2. Create an application-specific password.
   
3. Enter this application password into My Assistant settings in place of the regular email password.
   

Note: Always ensure your MyAssistant software is updated to the latest version for optimal performance and security.

For a more visual walkthrough refer to the source video: How to Fix MyAssistant Not Sending Emails

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